FAQs

Songslide is made with premium grade plexiglass acrylic! We only use the finest materials that are chip resistant.

Our custom music plaques are approximately 8 inches by 11 inches (8x11'). They are also about 1/8 inch thick!

On the product page, select the "Choose Image" button. Here, you will be able to upload and crop your personalized photo!

SongSlide proudly operates in the USA. We are located in Philadelphia, Pennsylvania!

Since your product is custom made by our team, it may take up to 3 business days to ship. 

In a hurry? Choose our Priority Expedited + Shipping option to push your order to the front of our queue! Normally these orders will ship within 1 business day.

Yes we do! However, shipping fees may apply. 

We work with our local print shop to create your custom plaque so they are made and shipped from the USA!

Depending on the shipping that you choose, it could take anywhere from 1-3 business days for your product to ship!

Since your SongSlide plaque is fully customized, we request contact us within 12 hours of placing the order. After that, your shipment will begin processing and we will be unable to make any changes. 

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

If this is the case, please double check the location of your package delivery. If you are still unable to locate it, no problem! Shoot us a message and we will begin investigating the issue immediately. 

We accept credit cards, debit cards, PayPal and bank transfer (via PayPal). 

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.